Most Jewelry are handmade in USA
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Message to our Wholesale Customers:
1) There is a minimum order of $300.
2) Text us at (949) 370-1130 to get the "WHOLESALES COUPON CODE"
to get the wholesales prices.
3) There is no need to register a wholesales account.
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Frequently Asked Question
1. What materials are used in your jewelry?
Charlene K jewelry on this website is made of:
a) 18K Gold Plated
b) Sterling Silver
c) Semi-precious Gemstones
d) Fresh Water Pearl, Baroque Pearl
2. Where are Charlene K jewelry pieces made?
Most of Charlene K jewelry pieces are designed and handmade in Los Angeles California
3. What gemstones do you use?
What is the difference between precious stones and semi precious stones?
These terms are based on old traditions from the west.
These days, all gemstones are considered precious since they are all rare and there is a limited supply of them.
Here are some of the material we use:
Gemstones: Blue Turquoise, Green Turquoise, Onyx, Druzy, Labradorite, Aqua Chalcedony, Green Chalcedony, Pink Chalcedony Druzy, Chrostophate, Agate, Agate Quartz, Amazonite, Amethyst, Aquamarine, Chalcedony, Citrine, Emerald, Jade, Jasper, Labradorite, Moonstone, Peridot, Green Amethyst, Ruby, Sapphire, Tiger Eye etc. etc.
Organic material: Pearl, Coral and Shark Tooth.
4. When will my order arrive and what does it cost to ship my order?
For Retail customers:
We will ship the order within 1-3 days.
We offer FREE shipping for all retail orders within USA via USPS
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For Wholesale customers:
Our jewelry is handmade piece by piece. Therefore we will ship the order within 3-8 days.
We generally ship orders via the United States Postal Service (USPS).
We offer FREE shipping for all wholesales orders within USA via USPS
*** Please inform us if you want us to use your preferred carrier ie UPS, FedEx etc.
*** There will be extra cost to you.
*** $20 extra charge for express shipping.
5. What do I do if my item arrives damage?
Please contact us as soon as you get it at: info@ChayenneK.com
6. Can I make a return or exchange?
Yes. Returns and exchanges must be made within the guidelines in our Return Policy.
Mail your return package with the original invoice inside at any United States Postal Service office.
7. How long does it take to process my return?
It takes 10 business days to process your return.
You will receive an email confirming the completion of the return processing
8. Jewelry care guide
a) Avoid Contact with Lotion, Hairspray, Perfume etc.
b) Remove Your Jewelry Before Bathing or Shower
c) Put Jewelry On After Applying Makeup
d) Don't Wear Jewelry In Swimming Pools and Spas
e) Contact Sports and Jewelry Don't Mix
Use Jewelry Polishing Cloths for Best Results
Polish silver or gold with a jewelry polishing cloth for best results. You can use a svelte or an old diaper, but the professional cloths are the best. Use of tissue or paper towels can cause scratches because of fibers in these products.
Clean Your Jewelry With Care
Cleaning your own jewelry regularly can keep it looking good, but be careful. You can either purchase commercial cleaners from a jeweler or make a cleaning a solution yourself. Rubbing alcohol can work wonders, but bleach can literally destroy jewelry so avoid it at all costs.
Use Warm Water to Clean Jewelry
Using warm water is the best bet when cleaning your own jewelry. How water can cause reaction with the cleaning fluids resulting in discoloration and Sterling Silver is especially susceptible to this problem. Should this occur, this problem can be remedied by buffing and the application of a tarnish remover.